ChannelSight is pleased to announce a new partnership with Exceed.ai to offer shoppable Artificial Intelligence (AI) driven ecommerce innovations to help world’s largest brands to increase digitally influenced sales both online and offline through various messaging platforms.
Artificial Intelligence infused chatbots are applications which can learn to think, understand, make decisions and interact with users based on their queries and questions on various social messaging platforms. These chatbots are powered with algorithms, data and user commands. Artificial Intelligence solutions like chatbots can help brands drive interactions by building relationships with consumers and ultimately generating sales by getting a deeper understanding of consumer expectations.
The ChannelSight and Exceed.ai partnership will allow brands to enhance their consumer relationship strategy by integrating chatbots, while providing a complimentary shopping channel powered by ChannelSight’s Buy Now technology.
ChannelSight provides brands with solutions to scale ecommerce growth. These solutions combine with market leading Buy Now technology to enable brands to extend their product purchase platform beyond their website.
“For the first time, people are using social messaging apps more than social media sites. Taking into consideration the vast impact messaging apps are going to have in the way customers interact and purchase from brands, we think it’s essential for brands to incorporate AI-driven solutions like chatbots into their digital marketing mix. With Exceed.ai we’re excited to provide our clients with the latest chatbot innovations. ”- John Beckett, CEO of ChannelSight
Exceed.ai brings to the table serious expertise and experience in building best-in-class conversational user experiences powered by artificial intelligence and natural language understanding.
“Chatbots are becoming a new medium for brands to engage their users and increase loyalty. Our partnership with ChannelSight allows brands to convert user conversations to sales through the chatbot” – Ilan Kasan, CEO of Exceed.Ai
There are a number of successful joint projects that demonstrate the power of these ‘shoppable chatbots’, including for clients such as Duracell and FrieslandCampina, with more in the final stages of pre-launch.
ChannelSight makes the world instantly shoppable. The company enables brands to grow eCommerce sales and market share by providing a digital Buy Now service that allows internet shoppers to quickly and easily locate a partner retailer where they can buy the product they are interested in. This simplified online purchasing process allows brands to build better customer relationships, increase conversion rates and improve marketing effectiveness by showing which advertisements are working and which are not across all digital platforms. Founded in 2013 and headquartered in Ireland, clients include Philips, Bosch, PepsiCo, Bacardi and Duracell. Gartner named ChannelSight a Cool Vendor in 2016.
Exceed.ai’s chatbot platform helps brands increase revenue and customer loyalty by enabling personalized one-on-one conversations with their customers at scale through any messaging application. With Exceed.ai, consumer companies can easily create conversational Chatbots for sales, marketing and user engagement. Using natural language understanding and artificial intelligence the platform connects to the enterprise product catalog, knowledge base, CRM, and other back-end systems and automatically creates a first-in-class conversational user experience. Exceed.ai was founded by a team of enterprise software veterans in the fields of marketing, sales, SaaS and algorithms.