Illustrative AI-created living room with a radiator and discreet smart heating controls.
CHANNELSIGHT.AI / CUSTOMER STORY

Tado

Letting shoppers choose their retailer while making the wider buying journey visible.

01 / BEFORE

Growing traffic was not converting in the brand’s store.

Research showed that many website visitors preferred to complete their purchase with a retailer they already knew.

Visitors bought through other channels

The team saw increasing website traffic without a matching rise in webshop conversions.

Known retailers were preferred

A pan-European survey found around 60% preferred familiar retail partners.

A complex research journey

Smart-home shoppers needed time and information before committing to a purchase.

02 / AFTER

Retailer choice with insight beyond the webshop.

Where to Buy links shoppers directly to retail product pages and makes the wider journey measurable.

Direct product-page links

Shoppers can move to their preferred retailer without another search.

Journey and basket insight

The team can understand conversion paths and other products purchased.

A multi-market launch

The implementation went live with 11 markets and 37 retailers from day one.

04 / THE IMPACT

Broader retail reach and more customer insight.

11

Markets at launch

From day one

37

Retailers at launch

From day one

The launch connected 11 markets and 37 retailers from day one. Journey and basket data give the team a broader understanding of shoppers than its own webshop could provide.

ChannelSight has helped us become one of the most advanced companies in our area when it comes to online sales. There are not many smart home manufacturers that provide such a state-of-the-art retail solution.
Jesco Reb
Head of Online Marketing, tado°
Case Studies

Real brands, real revenue

The proof is in the numbers. See how leading brands use ChannelSight to turn product discovery into retailer sales, from shoppable campaigns to full path-to-purchase visibility.

Illustrative AI-created home scene with a child beside a safety gate, used for the Regalo and Carlson Pet Products case study.

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Nourison Home is a global leader in floor coverings and home accents, supplying a wide range of retailers worldwide. While primarily operating B2B, their.

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