Illustrative AI-created electrical contractor inspecting closed distribution cabinets.
CHANNELSIGHT.AI / CUSTOMER STORY

Schneider Electric

Connecting a specialist product catalogue to distributors through a B2B2C buying journey.

01 / BEFORE

A traditional route to market needed a digital connection.

Moving from a traditional B2B route to B2B2C required changes on the brand website and across specialist distributor sites.

Make the website easier to buy from

A large catalogue needed more accessible Where to Buy options.

Connect specialist distributor sites

Customer login areas made linking to third-party retailers difficult.

Support contractor purchasing

The buying journey needed to accommodate customers purchasing multiple products.

02 / AFTER

A distributor network connected to the brand website.

Tailored onboarding, product feeds and sales tracking connect the catalogue with the distributor network.

Tailored distributor onboarding

Product feeds and sales tracking connect distributor data to the brand’s catalogue.

A direct path to available products

Where to Buy lists distributors stocking the products customers need.

Multi-product transfer carts

Contractors can move multiple product selections into the buying journey.

04 / THE IMPACT

Higher conversion through the distributor network.

4x+

Industry-average conversion rate

As reported in the case study

2x

Increase in sales

Reported result

2.5x

Revenue increase

Reported result

68

Distributors added

Across 11 markets in the first 12 months

Distributor feeds, sales tracking and a transfer cart help connect the brand website with specialist retail partners. The rollout added 68 distributors across 11 markets in its first year.

We chose ChannelSight for the way they support the retailers we work with and that’s why we will stay with them.
Raeza Tromp
Global eCommerce Program Manager, Schneider Electric
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